Refund policy

The withdrawal period granted to the customer is 14 free days (against 7 before), from the date of receipt of the products. During this period, the customer may return, at his own expense, the product (or products) not suitable for him. The customer may then choose between, on the one hand, the reimbursement of the sums paid in return for the re-dispatch of the product or products, and on the other hand, the exchange of the product or products ordered. It is understood that the product (s) returned at the customer's expense shall be in good condition, as delivered by the care of Alann Mark's diffusion in their original complete packaging.

The customer must be reimbursed within a maximum of 14 days after exercising his right of withdrawal. The refund will have to use the same payment method unless the customer agrees to another means and the latter does not incur an additional charge.

Failing to do so or if the product (s) are returned after the expiry of the withdrawal period, no Exchange or reimbursement can be made.